At Naturen, we respect your privacy and are committed to protecting your personal data. In this policy, we explain how we collect and use your personal information when you visit our website, purchase our products or supply us with your products or services.
Please note that links from our website may take you to external websites which are not operated by us or covered by this policy. We recommend that you check their privacy policies before submitting any personal information to other sites.
We are Naturen Ltd (company number 06893106) and we’re based at Hilbre Business Park Unit 1, Carr Lane, Hoylake, Wirral, Merseyside, CH47 4AZ.
We are the data controller for the purposes of the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and any other data protection legislation applicable in the UK from time to time.
If you have any questions about your privacy on our website, or our use of your personal data, please Contact Us.
What information do we collect about you and how do we collect it?
You are not required (by law or by any contract with us) to provide personal information to us in order to browse our website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
Information you provide to us
We may collect personal information about you whenever you contact or engage with us, for example by doing the following:
- Enquiring about or purchasing our products
- Supplying us with your products or services
- Using and browsing our website
- Telephoning, texting, writing by post or emailing us
- Enquiring about, or applying for, job vacancies
This information may include:
- Identity and contact information, such as your full name, email, postal address and phone numbers
- Payment information, if you pay from a personal account, such as your credit/debit card details (this is securely collected and processed by our payment service providers)
- Additional information relevant to your use of our website and services, such as any contact or marketing preferences, survey responses and feedback
- If you apply for a job with us, your CV, including details of your education and employment history
- Any additional information that you choose to provide to us, when you get in touch
We do not collect or ask you for sensitive personal data (also known as “special category” data) about, for example, your race, ethnicity, religion, health or sexual orientation. We ask that you do not voluntarily provide sensitive information to us unless you consider it necessary.
Information we collect about you on our website
When you visit our website we may collect the following information:
- The pages you view and the links you follow
- Your IP address and general location
- Details of the hardware and software that you are using to access the website
- A device identifier (cookie or IP address) for fraud prevention
Our website is not intended for children and we do not knowingly collect data relating to children.
Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
- Publicly available information, from sources such as Companies House and the Electoral Roll
- Information you have shared publicly, including on social media
- Information from third party databases such as credit reference agencies.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
Sometimes you may have given your consent for other websites, services or third parties to provide information to us. This could include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies and technical support companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.
How and why do we use your personal information?
We take data protection seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.
Supplying our products
It is necessary for us to use personal information about you when you purchase our products. If you represent a business, we have a legitimate interest to use your personal information in this way in order to fulfil your order. If you are an individual (including sole traders), our lawful basis for using your information in this way is that it is necessary for our performance of our contract with you.
Using your information in this context is necessary so that we can:
- Provide you with information about your contract with us
- Provide you with information about our products
- Administer your order and take payments
- Verify your identity
- Deal with any complaints you may have
- Contact you about any changes that we make to our products
Telling you about other products or services that we think may be of interest to you
We may use your information to identify and tell you about our products that we think may be of interest to you. If you represent a business we may send you these messages without your prior consent, but you may update your preferences at any time by contacting us. If you are an individual (including sole traders), we will only do this where you have informed us that you would like to receive marketing communications.
We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.
Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in future.
Telling you about products or services that are similar to ones that you have already bought
If you have already bought products from us, or you have already obtained a quote from us, we may contact you with some information about products that are similar, and we have a legitimate interest to use your information in this way.
You can choose not to receive these messages at any time by simply following the instructions in the message, or contacting us.
Making our business better
We always want to offer the best products and customer experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it. In this context, we will rely on the lawful basis of legitimate interests and will only use your information where it is necessary so that we can:
- Review and improve our products and services
- Review and improve the performance of our systems, processes and staff (including training)
- Improve our website to ensure that content is presented in the most effective manner for you and for your computer
We may need to contact you in various circumstances, whether this is to respond to your questions, let you know about important changes to our products or simply to keep in touch. Where you have purchased our products this may be necessary for the performance of our contract with you (or your business, otherwise, we will contact you only where we have a legitimate interest to do so.
[If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.]
Verifying your identity
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect your interests, or the interests of others, in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the event of criminality such as identity theft, piracy or fraud.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.
Who do we share your personal information with?
Sharing your information within our company
We share the information that you provide to us with our staff so that we can manage our business and supply our products.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
- Web hosting and IT service providers, to manage and host our website
- Contact management systems to send emails and other correspondence
- Payment service providers, where necessary, in order to take and process payments
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
- Necessary to protect the safety of our employees, our property or the public
- Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction
- Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved
How long do we keep your personal information?
We will store your personal information only for as long as we need it, for the purposes for which it was collected.
Where we have an ongoing relationship with you, such as where you (or your business) are a supplier or customer of ours, we will retain the information that you provide to us at least for as long as we deem necessary.
When you provide us with any payment details (for example, where you make a payment via our website) we will store this information only for as long as necessary in order to take the payment. In most cases, this information is processed directly by the payment service provider, and we will not store or have access to full payment details that are sufficient to take a payment from your account.
If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly available information that we may collect, for example from social media) for as long as we deem necessary.
In all other circumstances, such as where you contact us via our website, we will keep your information for as long as we deem necessary.
How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website. [Before submitting any personal information through our websites (or any other websites), we recommend that you check for the padlock symbol in your browser, and “https” in the URL.] Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our website is managed by maxweb and all information you provide to us via our website is stored on third party secure servers in the UK with Heart Internet.
What rights do you have in respect of your personal information?
If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please Contact Us. In most cases, we will not charge you any fee if you wish to exercise any of these rights.
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to comply with this right, but please contact us if you require further information.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal data. If we do, you have the right to access a copy of your data, as well as information about how, and why, we use it. In order to prevent your data being disclosed to someone who is not authorised to access it, we may have to verify your identity before we provide you with a copy of the data that we hold.
You have the right to correct any inaccurate or incomplete personal data
If the information that we hold about you is inaccurate or incomplete, you have the right to require us to correct that data (or complete it by supplementing it with other information). Please contact us if you wish us to rectify or complete any information that we hold about you.
You have the right to be forgotten
You have the right to require us to delete, or destroy, your personal data in the following circumstances:
- The information is no longer needed for the purposes for which we collected it
- You withdraw your consent for us to use the information (and we have no other legal basis to keep using it)
- You object to us using your information and we have no overriding reason to keep using it
- We have used your information unlawfully
- We are required by law to delete your information
If these situations apply, you may contact us to request that we erase your data from our systems.
You have the right to have your data transferred to you or a third party in a common format
Where your personal data is processed by automated means, you may have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format, and to ask us to transfer this data to another organisation in a safe and secure way.
You have the right to object to direct marketing
You can ask us at any time to stop using your information for direct marketing purposes, even if we do not rely on your consent to do this. You may exercise this right by following the instructions in any of the emails that we send to you, or by contacting us.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you – these are our legitimate interests, and they are explained in more detail in this policy.
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object to our use of your data in these ways. If you do object to this, unless we have a compelling reason to continue we will stop using your personal data for these purposes.
You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
- You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this
- You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection
- We have used your information in an unlawful way, but you do not want us to delete your data
- We no longer need to use the information, but you need it for a legal claim
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.
This version was last updated on 12.9.2019 and historic versions can be obtained by contacting us.
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO. If you are based in another European Union member state, you may instead lodge a complaint with the supervisory authority in your country.
If you wish to speak to us regarding your privacy, or our use of your personal data, please contact our data protection manager using the following details:
Post: Hilbre Business Park Unit 1 , Carr Lane, Hoylake, Wirral, Merseyside, CH47 4AZ